Spa Policy

 Appointment Booking

Tea Spa Wellness Center always welcomes any and all walk-ins upon availability.
To secure your requested spa time and treatments, we recommend you schedule an appointment in advance due to the popularity of the services.  Credit card details are required for spa packages booking.
If you will be attending the spa with a voucher, it is a good idea to mention it so that the spa can advise you of any policy that may affect its use.

Spa arrival

To maximize your experience, please check in 10 minutes prior to your scheduled appointment time.  This allows time for a personalized consultation and time for relaxation and of course, a free hot cup of tea.  We regret that late arrivals may not receive the full benefit of services provided. Front desk receptionist may check your ID to match the name in the appointment if it is your first time here.

About Children

The Spa is an adult oriented atmosphere, therefore we are not able to accept appointments for children under the age of 16 years, unless accompanied by a parent. Children under the age of 16 are not allowed in the spa unless they are receiving services.

Cancellation

In order to provide our guests with earliest possible appointment times, we require a 48-hour cancellation notice for all multiple  service packages booked, and a 24-hour cancellation notice for all other services.   Any cancellation less than 24 hours will be charged 50% of the full service charge.  No shows will be charged 100% of the full service charge.  However, we understand that emergency situations do arise and we will accommodate you in best way we can.

Guest Satisfaction

If you are dissatisfied with any service, please call the spa within 5 days.

Refund

We offer a 100% satisfaction guarantee on all of our Guinot products. If you decide that it is not the right product for you, and provided that 1⁄2 the original amount of the product is unused, we will gladly exchange it for another product or spa credit of equal value within 7 days of the original purchase.

Service and Pricing

Tea Spa Wellness Center reserves the right to change Spa rules, regulations, or service and pricing at any time.

Tea Spa Wellness Center retains the right to refuse or discontinue service for any reason.

Personal Articles

Tea Spa Wellness Center will not be responsible for any lost or stolen articles or items on premises.

Gratuity

Gratuities are not included in the price of services or packages.  Gratuities are graciously accepted by spa personnel.  If you wish to show appreciation for a job well done or service enjoyed, gratuity envelopes are available at the reception desk when you check out.  Our recommended standard gratuity for spa treatments is 15% to 20% of the service fee.

Gift Certificate & Gift Card

Please inform us when making an appointment that you will be redeeming a gift certificate/gift card and provide the gift number.  Must present gift certificate/gift card to redeem.  Gift certificates/gift cards will not be extended beyond the expiration date.  Tea Spa Wellness Center is not responsible for lost,  stolen or destroyed, and void if altered gift certificates/gift cards.  Gift certificates/gift cards are not transferable, non-refundable or redeemable for cash or credit.

A full service charge will be incurred for any late cancellations or a no-show appointments.

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